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Back-Office Operations · Australia
The Problem
You didn't start a business to spend 14 hours a week on paperwork. Every hour lost to admin is an hour taken from your customers, your team, and your growth.
Chasing payments, formatting invoices, tracking what's been sent and what hasn't.
Managing shift changes, availability, and last-minute cover across your team.
Emails that pile up. Supplier queries that need actioning. Threads that fall through the cracks.
New starters beginning without a clear process. Paperwork done inconsistently or late.
Monthly summaries, SOPs, and process docs that never get done because there's no time.
What We Do
We embed into your business and own the operational work that keeps everything running — without you needing to manage us.
Invoice Administration
Creation, sending, follow-up, and reconciliation. Nothing falls through the cracks.
Roster Coordination
Managing schedules, shift changes, and communications across your team.
Staff Onboarding
A consistent process for every new starter — paperwork, setup, and induction.
Inbox Management
Triaging, responding, and flagging what needs your attention — nothing more.
Vendor Coordination
Supplier comms, order tracking, and relationship management handled for you.
Reporting & SOPs
Monthly summaries and documented processes so your business runs without you.
Our Position
We don't do one-off jobs. We own your back-office processes end-to-end so things run the same way every time.
We work in Xero, Deputy, Google Workspace, Notion — whatever you already use. No new software required.
You set the direction, we handle execution. No hand-holding, no micromanaging — we just get it done.
How It Works
Discovery Call
We learn your business, your pain points, and what good looks like for you.
Scope & Plan
We map out exactly which services apply and define what we'll own from day one.
72hr Onboarding
Access granted, tools configured, processes documented. Operational within 72 hours.
We Execute
You lead the business. We handle the back-office. Monthly check-ins keep us aligned.
Pricing
Essentials
Foundation
$900
from · per month
Most Popular
Core
$1,500
from · per month
Full Support
Operations
$2,800
from · per month
Get Started
Book a 20-minute discovery call. No commitment, no hard sell — just a conversation about your business.
FAQ
Most clients are fully onboarded and operational within 72 hours. We handle the setup — access, tools, process documentation — so there's minimal work on your end.
No lock-ins. We work on monthly retainers with a short notice period to exit. We'd rather earn your business each month than lock you in.
We work inside whatever you already use — Xero, Deputy, Google Workspace, Square, Notion, Asana, Slack, and more. You don't need to change anything.
Primarily hospitality, health, trades, and wellness — but we work with any Australian SME where back-office admin is a bottleneck. If you're unsure, book a call and we'll tell you honestly if we're a fit.
Yes. Every engagement is covered by a formal service agreement with confidentiality clauses. We access only the tools and data required to do the work — nothing more. We will never read, store, or act on information outside the agreed scope.
That's a fair question and we take it seriously. OpsCore is a registered Australian partnership — Andy and Bardia operate under their own names and ABN. We carry professional indemnity insurance, operate under a signed service agreement, and you can revoke access at any time with no notice period required. We stake our professional reputation on every engagement.
No — and we're deliberate about that. OpsCore is an execution partner only. We action your instructions, run your processes, and keep your operations moving. For financial, legal, or compliance questions, we'll always refer you to the right professional.
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