Privacy Policy

01 Introduction

OpsCore (ABN: 87 383 328 563) is an Australian general partnership providing outsourced back-office administrative and operational support services to small businesses. We are committed to protecting the privacy of individuals whose personal information we collect and handle.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our website at opscore.com.au and the services we provide to clients.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

02 What Information We Collect

Website Enquiries

When you submit an enquiry through our website contact form, we collect:

• Your name
• Your email address
• Your phone number (if provided)
• Your business name
• The content of your message

Service Delivery

In the course of providing our services to clients, we may handle personal information relating to:

• Client business owners and their contact details
• Client staff — names, contact details, employment and rostering information
• Client vendors, suppliers, and third parties
• Financial records — invoice data, payment details, debtor information
• Business operational data provided to us by the client

Website Usage

When you visit opscore.com.au, we may collect standard technical data including your IP address, browser type, pages visited, and time spent on the site. This information is collected for analytical purposes only and is not linked to your personal identity.

03 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiry and assess whether our services are a good fit for your business
• To provide the administrative and operational support services you have engaged us for
• To communicate with you in relation to your service engagement
• To issue invoices and manage payment administration
• To comply with our legal and regulatory obligations
• To improve our website and service delivery

We do not use your personal information for marketing purposes without your consent.

04 How We Store and Protect Your Information

We store personal information securely using Google Workspace, which is protected by industry-standard security measures including encryption in transit and at rest, two-factor authentication, and access controls.

Access to personal information is restricted to OpsCore partners directly involved in providing your services. We do not store personal information beyond what is necessary to deliver our services and meet our legal obligations.

Client data is stored in dedicated, access-controlled folders within our secure cloud storage and is not accessible to third parties.

05 Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties.

We may disclose personal information in the following limited circumstances:

• To third-party service providers who assist us in operating our business — such as cloud storage, email, or software providers — where those providers are bound by confidentiality obligations
• Where required by law, regulation, or court order
• Where you have given us explicit consent to share your information

All third-party service providers we use are required to handle personal information in accordance with applicable Australian privacy laws.

06 Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

Upon termination of a service engagement, we will:

• Return or destroy client data within 30 days of termination, unless otherwise agreed in writing
• Retain records required for tax, legal, or compliance purposes for the period required by applicable law
• Remove personal information from active systems once it is no longer required

07 Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request correction of personal information that is inaccurate, incomplete, or out of date
• Request that we delete personal information we hold about you, subject to our legal obligations
• Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us at hello@opscore.com.au. We will respond to your request within 30 days.

08 Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can disable cookies through your browser settings, however this may affect the functionality of the site.

We do not use cookies to collect personally identifiable information without your consent.

09 Complaints

If you believe we have mishandled your personal information, please contact us at hello@opscore.com.au in the first instance. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our website with a revised date. We encourage you to review this policy periodically.

11 Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us: